Privacy Policy
Metro Vaults is committed to the protection of your privacy during your online visit. Privacy is an important aspect of the exceptional customer service provided by Metro Vaults. We protect the privacy of each consumer through security controls that are monitored and evaluated on an ongoing basis. Bank employees receive annual information security and privacy training.
During Your Online Visit
You remain anonymous while visiting our web site unless you choose to share personal identifiable information. You may choose to share this information while requesting additional information about our products or services or conducting transactions through our online banking.
Please see the Metro Vaults Privacy Notice for more information about how we protect or share personal information.
Metro Vaults may make periodic changes to the Online Privacy Policy. When these changes occur, we post the new policy on this web site and change the "Last Updated" date. When appropriate, we may notify you through other means.
How We Track Activity
Corporate Websites
When you visit a Metro Vaults website, we may collect information about you and your use of our site. This data assists with analyzing traffic patterns, trends, browser information, and browser activity. Cookies and similar tracking technologies are used to track and collect data. In this Policy we refer to all tracking technologies as “cookies.”
Visitors to our website may "Opt-Out" from having this data collected by setting their browser to block cookies without loss of site functionality.
Online Banking
While logged into Metro Vaults Online Banking, specific data is collected and stored within a cookie. This data includes:
- Device information (PC, Mobile Phone, Tablet, etc.)
- IP address (a unique string of numbers that identifies a device communicating over the Internet)
- Browser information (browser type and version)
This information is used during user authentication and by fraud prevention systems.
Mobile Banking
While accessing the Metro Vaults Mobile Banking application, specific data is collected and stored by the application in order to deliver Mobile Banking, to perform analytics, and protect the personal safety of subscribers or the public. This data includes:
- Session length
- Number of transactions
- Geolocation
- Other data and information provided by you or from other sources in connection with Mobile Banking or the Software (collectively "User Information")
- Mobile Carrier Information
- Application and Operating System (type and version)
About Cookies
Online banking at Metro Vaults requires cookies to be accepted by the browser.
A cookie is a small text file that a web server stores on a visitor's computer. The information stored within the cookie is retrieved by the web server when you return. Web browser security can be set to block cookies from being saved to your computer. However, Metro Vaults Online Banking requires the browser to be configured to accept cookies.
The cookies allow the Bank to track how a visitor navigates through our site. It also allows the Bank to collect unique information about the visitor's device such as an IP address. The device information stored within a cookie is used throughout the online banking user authentication process. In addition, the information within the cookie is used by back-end fraud prevention systems. Metro Vaults does not collect or store personal information within cookies.
At this time, the websites of Metro Vaults do not respond to Do Not Track (“DNT”) browser signals. Metro Vaults will continue to monitor the progress of the DNT technology as it develops into an industry standard.
Digital Advertising
We partner with a third-party ad network to either display advertising on our website or to manage our advertising on other sites. Our ad network partner uses cookies and web beacons to collect non-personally identifiable information about your activities on this and other websites to provide you targeted advertising based upon your interests. If you wish to not have this information used for the purpose of serving you targeted ads, you may opt-out by visiting TrustArc.
Mobile Security
Metro Vaults has implemented mobile security standards and practices to protect the privacy of our customer’s personal information. The Metro Vaults apps; Zelle®; and Mobile Deposit present “Blind Data.” This means our mobile services do not present full names, social security numbers, or other personal information. Account numbers are truncated, and Mobile Deposit does not store check images in persistent memory.
Social Networking
Metro Vaults recognizes the value of communicating and building relationships through social media. It's important to note that the Metro Vaults Online Privacy Policy does not apply to, supersede, or have authority over the individual privacy policies of social media sites. Before using social media, we ask that you carefully read the privacy policies of each social media website or application.
Metro Vaults does not control or endorse the comments made by customers or visitors through social media websites or applications.
For more information on being safe and secure on social media sites, please visit the Department of Homeland Security US-CERT.
Links to External Websites
Occasionally, Metro Vaults will provide a link to an external website. These links should not be considered an endorsement or recommendation. In addition, the Metro Vaults Online Privacy Policy does not extend or apply to external websites.
E-Mail Privacy
Metro Vaults will never ask for personal information through e-mail. E-mail is not a secure method for sending sensitive personal or financial information including:
- social security numbers
- account numbers
- loan numbers
- driver license or state ID numbers
- passwords, passcodes or personal identification numbers (PINs)
If you need to send sensitive information to Metro Vaults, please contact or visit your local branch or office to learn more about our secure e-mail encryption portal.
For more information on privacy and online security, please visit the Federal Trade Commission online.
Privacy for Children
In accordance with the Children's Online Privacy Protection Act, our websites do not knowingly collect personal information from consumers under the age of 13. In addition, neither the Bank's websites nor products or services are designed for or promoted toward children under the age of 18.
Contacting Metro Vaults with Privacy or Security Concerns
Customers may visit or contact their local branch by phone with Privacy or Security concerns.
Written correspondence may be sent to Metro Vaults at:
Metro Vaults
Attn: Legal Department
520 Third Street, 4th Floor
Santa Rosa, CA 95401